Red Wall & Stairs

STORE POLICY

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Customer Care

Forward all questions and concerns to our customer service department at allthingsgraphic.more@gmail.com. We will respond to your request as soon as possible.  

Privacy & Safety

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. You must be 13 years of age or older to register.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 

  • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To improve our website in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  • To administer a contest, promotion, survey or other site feature.

  • To quickly process your transactions.

  • To send periodic emails regarding your order or other products and services.

 

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Return Inquiries

 

All returned merchandise must be in brand new condition, unworn, and unaltered, with tags still attached. We reserves the right to refuse returned merchandise if any of these conditions are not met.

You may return your purchase within 30 Days of the received date for a full refund of the merchandise value, minus $11.00 if you use our prepaid (UPS return label). Items returned after 30 days are at the discretion of the Customer Service Manager.

Items will not be accepted for return after 30 days of invoice date in any circumstance.

Special Note on Returns

  1. Try on each item BEFORE you wear it on the field or court for a game. Please note, that once the item has been WORN, it is no longer returnable or exchangeable.

  2. Shoes are not returnable if worn. In addition, shoes are not returnable for any reason after the original season for which they were purchased has passed.

  3. Hats must be returned in a box. We will not exchange, credit or refund any hat that is not returned in a box or that has been worn.

  4. Slacks that have been hemmed or altered are NOT returnable or eligible for exchange, and alteration charges are NOT refundable.

In addition, please note, you MAY NOT RETURN THE FOLLOWING: Personalized or custom items that have been hemmed/altered, monogrammed, embroidered, lettered, or numbered; supporters, briefs or underpants of any kind; items that have been used, worn or washed; hats which have been creased.

    5. Whistles that have been used are not returnable or exchangeable unless of defect.

Defective Item Policy

PRIOR APPROVAL must be received before returning items that may be defective. Customers MUST email allthingsgraphic.more@gmail.com to begin the dialogue about the item in question. The customer will then be given one of two options:

  1. Return the product to us via a return label provided by us. When the item is received, our return department will inspect the item, if it is deemed defective, a replacement will be sent via ground shipping to the customer at no charge.

  2. Photographic Proof. If customer can provide photos of the defective item, via email (allthingsgraphic.more@gmail.com), and our Returns Department deems the item defective, a replacement item will be sent via ground shipping to the customer.

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments